At TOM Catering Equipment Ltd, we are committed to delivering your orders safely and on time. Below are the details of our shipping practices.
🌍 Delivery Areas
We currently ship within the United Kingdom. For international orders, please contact us directly before placing an order.
⏱️ Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive an order confirmation email and a shipping notification with tracking details once your order is dispatched.
📦 Shipping Methods & Times
We offer the following delivery options:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Delivery | 3–5 business days |
| Express Delivery | 1–2 business days |
Delivery times may vary depending on your location and product availability.
💳 Shipping Charges
Shipping costs are calculated at checkout based on the weight, dimensions, and delivery location of your order.
Occasionally, we may offer free shipping promotions—these will be clearly stated on the website.
🚫 Delays & Issues
While we strive to deliver on time, delays may occur due to weather, carrier issues, or stock availability. We will keep you informed and work to resolve any issues quickly.
📍 Incorrect Address
Please double-check your shipping address when placing your order. We are not responsible for orders lost due to incorrect or incomplete address details.
🛠️ Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 48 hours of delivery with clear photos and order details. We will investigate and resolve the issue promptly.
📞 Contact Us
For any questions or special shipping requests, please reach out through the Contact Us page on our website.