At TOM Catering Equipment Ltd, we want you to be fully satisfied with your purchase. If you’re not happy with a product, we’re here to help.
✅ Returns
- You may request a return within 14 days of receiving your item.
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (receipt or invoice) is required for all returns.
Note: Customized or special-order items are not eligible for return unless faulty.
💰 Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days via the original method of payment.
- Shipping charges are non-refundable (unless the return is due to our error or a faulty item).
🔁 Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange for the same item, please request it through the Contact Us page.
🚚 Return Shipping
- You will be responsible for paying your own shipping costs for returning your item.
- We recommend using a trackable shipping service.
📍 Contact
To initiate a return, please contact us through the Contact Us page on our website. Include your order number and the reason for return.